Privacy Policy

Last updated: January 12, 2026

1. Introduction

Motherschoice (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, transfer, store, retain or otherwise process your information when you visit our website, purchase products, become a distributor/member, or interact with us.

By using our website/services you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information you provide

• Name, mobile number, email address, delivery address, date of birth, gender
• Bank account details, UPI ID, PAN (required for commission payout)
• KYC documents (Aadhaar, PAN, bank cheque – only when mandatory)
• Product orders, wishlist, cart details
• Messages/queries sent via WhatsApp, email, or contact form

2.2 Automatically collected information

• IP address, browser type, operating system, device information
• Pages visited, time spent, referral source
• Approximate location (city/state level – only if permitted)

3. How We Use Your Information

• To process orders, deliveries, returns & refunds
• To calculate & disburse distributor commissions/incentives
• To send order/shipping updates, payment receipts
• To provide customer support & respond to inquiries
• To send promotional offers, product launches, training updates (you can opt-out anytime)
• To prevent fraud and enforce our terms
• To comply with legal obligations (GST, Income Tax, DPDP Act 2023, etc.)

4. Sharing of Information

We do NOT sell your personal data.

We share information only with:

• Payment gateways (for transaction processing)
• Courier/logistics partners (for delivery)
• Cloud/storage providers (AWS/Google Cloud etc.)
• Government/law enforcement – when legally required

5. Data Retention

• Active accounts → retained during relationship + 7 years (tax law)
• KYC documents → retained as per legal mandate
• Deleted accounts → anonymised/deleted within 90 days (except legal records)

6. Your Rights

Under the Digital Personal Data Protection Act 2023, you may:

• Access or correct your data
• Request deletion (subject to legal retention)
• Opt-out of marketing

Contact our Grievance Officer to exercise these rights.

7. Changes to this Policy

We may update this policy. Changes will be posted here with new date. Significant updates will be notified via email/WhatsApp.

8. Contact Us

Email: mothercservices2025@gmail.com
WhatsApp/Phone: +91 7021207955